Frequently Asked Questions
Everything you need to know about shopping with Shop Soulaan.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a process.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our curated collections may have slight variations in fit.
What payment methods do you accept?
Shop Soulaan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. We partner with manufacturers who prioritize high-quality, durable materials and fair labor practices to ensure your wardrobe is both stylish and responsible.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placing your order to request a cancellation or change by contacting our support team.